Profile Image Issues

[Melissa Hartwig 2326]

Last night, we moved the forum to a new, more robust server. I know some of your profile photos aren't coming up. We're going to tackle correcting that this weekend, but in the meantime if you want to re-upload them, they should definitely stick.

 

Sorry for the trouble,

Melissa

[Alisonlcarver 320]

Is this the reason why pictures can also not be posted in post replies, too? I started having an issue with this yesterday out of the blue.

[Melissa Hartwig 2326]

Maybe. We're still working though some bugs. Moving a database the size of the Whole30 website and foum is a MASSIVE undertaking. I appreciate eveyone's patience.

 

Best,

Melissa

[ArtFossil 827]

Last night, we moved the forum to a new, more robust server. I know some of your profile photos aren't coming up. We're going to tackle correcting that this weekend, but in the meantime if you want to re-upload them, they should definitely stick.

Still no luck with uploading a photo. I get an error message, "Failed to set new photo."

[Melissa Hartwig 2326]

UPDATE: If your profile photo still isn't loading properly, please just re-upload it. I just did this, and it worked perfectly. Apologies for the inconvenience.

[StevenJ 7]

Hi, I just started my Whole30 and joined the forum.  My photo loaded ok, but on my first post I noticed that below my photo it says 1 post, 0 warning points.  I didn't notice this "0 warning points" on anyone else's posts....sounds ominous ;-)  What does this mean and should it be corrected?  Thanks.... excited about the Whole30 program....

[ladyshanny 7938]

Hi, I just started my Whole30 and joined the forum.  My photo loaded ok, but on my first post I noticed that below my photo it says 1 post, 0 warning points.  I didn't notice this "0 warning points" on anyone else's posts....sounds ominous ;-)  What does this mean and should it be corrected?  Thanks.... excited about the Whole30 program....

Hi Steven,

 

The forum has a warning system/points capability but we don't use it.  You can just ignore this, everyone sees it on their own profile but everyone is "0".  

[StevenJ 7]

Thanks for the clarification!

[KathyV 55]

Hi, I just started my Whole30 and joined the forum.  My photo loaded ok, but on my first post I noticed that below my photo it says 1 post, 0 warning points.  I didn't notice this "0 warning points" on anyone else's posts....sounds ominous ;-)  What does this mean and should it be corrected?  Thanks.... excited about the Whole30 program....

Hi StevenJ.  I have the warning under my profile and wondered the same thing.  Glad to know it's nothing personal in that i posted/did something wrong and I would be kicked-off if I did it again.  The funny thing about it was, nobody told me what I did?  So I just ignored it.

[praxisproject 1928]

Everyone has the same, we're all 0

[Bck2B6 2]

Is this still an issue? I have selected the facebook option but my profile pic hasn't loaded and when I try and upload a photo I get an error message. I have resized photos and attempted in two browsers and still get the same error.

[ShannonM816 5366]

1 hour ago, Bck2B6 said:

Is this still an issue? I have selected the facebook option but my profile pic hasn't loaded and when I try and upload a photo I get an error message. I have resized photos and attempted in two browsers and still get the same error.

I think it's a new and different version of this issue, but it has been reported to the people in charge of such things, so hopefully it'll be fixed soon. You're not the only one experiencing it.

[MeadowLily 22641]

1 hour ago, Bck2B6 said:

Is this still an issue? I have selected the facebook option but my profile pic hasn't loaded and when I try and upload a photo I get an error message. I have resized photos and attempted in two browsers and still get the same error.

I'm receiving the same error message for well over a week now. I've tried everything, too.

[Nadia B 2149]

Sooooo pictures are still not uploading or linking to facebook. Tried 3 different browsers. Mac and PC. 

[TenaciousTeresa 0]

Same issue here, won't sync with Facebook or upload a file.  

[ShannonM816 5366]

We know, and it's been reported to the people who can fix such things. No word that I know of as far as when to expect a fix.  If I hear that it has been fixed, I'll try to remember to come back here and post so you all know.

[MeadowLily 22641]

There was a problem processing the uploaded file. Please contact us for assistance.

There was a problem processing the uploaded file. Please contact us for assistance.

It's been double posting and not loading pics since Sept 12th.  I contacted back then, too. It's double posting messages/posts with more frequency in the last two days. 

[MeadowLily 22641]

I didn't post that ^^ twice, it just does. 

[ShannonM816 5366]

3 hours ago, MeadowLily said:

I didn't post that ^^ twice, it just does. 

 

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Error code: EX1062

We know. Lots of people's posts are doubling, tripling, quadrupling... The people in charge of these things have been informed. Haven't heard when we can expect a fix yet, hopefully it'll be soon.

 

[MeadowLily 22641]

2 hours ago, ShannonM816 said:

We know. Lots of people's posts are doubling, tripling, quadrupling... The people in charge of these things have been informed. Haven't heard when we can expect a fix yet, hopefully it'll be soon.

 

While we're at, I've noticed since Sept 12 that the notices or alerts for following other's logs or threads are not showing up either.  Only the likes are.  So it's avatars or profile pics, double and fourple posting and notices for topics you follow.  Alrighty then, thanks for the update. 

[jmcbn 9764]

The profile pic & photo upload issue should now be resolved.

The double, triple, quadruple posting etc are still being looked at...

Thank you for your patience everyone!

[LincolnDan 13]

I too have been having problems trying to upload a picture to my profile.  it keeps telling me that it is too large.  I have tried several different pictures but still get the same error message.